Is there a word for this practice in the care industry?

say for example someone who has home care raises a (justified) concern to the care manager about something wrong with the carer or the service. The service then, instead of addressing the concern, twist the story to make it look like it's just somehow the fault of the mental health of the service user. This... show more say for example someone who has home care raises a (justified) concern to the care manager about something wrong with the carer or the service. The service then, instead of addressing the concern, twist the story to make it look like it's just somehow the fault of the mental health of the service user.

This would of course mean the issue isn't resolved but it would mean the service is able to have a shining report from the care inspectorate people.

Is there a word for this [mal]practice?
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